Director and Partner, IT and Infrastructure

Mr. Goncalves is a forward-thinking IT expert with a thorough understanding of network and system administration and a successful track record of creating and implementing strategic initiatives to improve corporate computing systems. His strong suit is assessing business needs and recommending appropriate technology solutions. Mr. Goncalves is valued as a versatile team player who thrives on challenges.

Project Sampling

Generated company savings of over $100,000 annually, reducing fixed spend by 40% and variable overhead spend by 20%, by improving utilization of internal IT resources, eliminating excessive consulting expenditures and re-negotiating voice, data and managed services contracts.

Defined and implemented IT policies, procedures, and best practices consisting of Acceptable Use, Network Security & Electronic Communication, Disaster Recovery & Response Documentation, Asset Management & Lifecycle, Network, Server & Workstation Administration, Vendor Services & Annual Analysis Documentation.

Led Microsoft Dynamics and Knowledge Base software modification projects, including initial requirements, Ul design, launch and implementation, in order to automate repetitive sales and purchasing workflow processes.

Planned, coordinated and assisted in the design and implementation of the company’s initial datacenter virtualization project, successfully consolidating over $80,000 in hardware and licensing costs in addition to forming a dynamic and flexible datacenter environment with colo-recovery.

Administered the company’s IT Department, including the organization’s network, server and telecommunication equipment.

Provided remote hardware and software support to over 250 company users, as well as to external sales representatives; and managed the preservation of U.S. infrastructure.

Developed strong relationships with vendors and negotiated purchases and logistical agreements with suppliers.

Solved multiple hardware and software issues, including in store POS support IBM mainframe register systems, Telxon/Symbol inventory management systems, interactive voice recognition system, AS/400 data maintenance and Nortel Network telecom programming.

Provided advanced 3rd tier network support for over 1,800 locations.

Education

Johnson & Wales University
B.S., Network Engineering, Deans List, Cum Laude

Wentworth Institute of Technology
A.S., Computer Science